ClarityVibes Refund Policy

Last Updated: November 27, 2024

Overview

At ClarityVibes, we are committed to providing high-quality, timely services to our clients. We understand that circumstances may arise that affect session completion or satisfaction. This policy outlines our refund procedures and eligibility criteria.

Full Refund Eligibility

A full refund will be issued in the following circumstances:

  1. Incomplete Sessions Due to Time Constraints
    • If a session cannot be completed within the specified time frame
    • If technical difficulties on our end prevent session completion
    • If the practitioner is unable to attend the full scheduled duration
  2. Service Unavailability
    • System-wide technical failures
    • Unexpected practitioner absence without adequate notice
    • Double-booking errors on our part
  3. Technical Issues
    • Platform malfunctions preventing session access
    • Persistent connection problems from our servers
    • Audio/video quality issues making communication impossible

Partial Refund Eligibility

Partial refunds may be considered in the following cases:

  1. Session Interruption
    • If more than 50% but less than 100% of the session is completed
    • Technical issues resolved after significant session time loss
  2. Quality Concerns
    • Demonstrable deviation from service standards
    • Significant technical difficulties affecting session quality

No Refund Situations

Refunds will not be issued in these circumstances:

  1. Client-Side Issues
    • Poor internet connection on client’s end
    • Client’s device malfunction
    • Client’s software compatibility issues
  2. Cancellations and No-Shows
    • Late cancellations (less than 24 hours notice)
    • Failure to attend scheduled session
    • Early departure from session by choice

Refund Process

  1. Request Submission
    • Submit refund request within 48 hours of session
    • Include session details and reason for refund
    • Provide any relevant documentation or screenshots
  2. Review Process
    • All requests reviewed within 2 business days
    • Decision communicated via email
    • Additional information may be requested if needed
  3. Refund Processing
    • Approved refunds processed within 5-7 business days
    • Refunded to original payment method
    • Confirmation email sent once processed

Special Circumstances

  1. Package Purchases
    • Prorated refunds available for unused sessions
    • Administrative fee may apply for package cancellations
    • Unused credits eligible for refund within 90 days of purchase
  2. Promotional Sessions
    • Refunds for promotional sessions subject to promotion terms
    • Free trial sessions not eligible for monetary refunds

Dispute Resolution

  1. First Level Resolution
    • Contact customer support for initial review
    • Provide all relevant session details
    • Allow 48 hours for initial response
  2. Escalation Process
    • Unresolved issues escalated to management
    • Written explanation required for escalated cases
    • Response provided within 5 business days

Contact Information

For refund requests or questions:

Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be:

  • Posted on our website
  • Effective immediately upon posting
  • Communicated via email for significant changes

Additional Notes

  1. Documentation
    • Keep all session-related communications
    • Screenshot technical issues when possible
    • Save confirmation emails and receipts
  2. Time Limitations
    • Refund requests must be submitted within 48 hours
    • Appeals must be filed within 7 days of refund denial
    • Historical claims beyond 30 days may not be considered